Shipping policy

Order Processing Time

Orders placed before 5:00 PM EST are typically processed within 1–2 business days (Monday through Friday) following successful order placement and payment confirmation. Processing times may be extended during periods of high demand or due to unforeseen circumstances. In such cases, customers will be notified accordingly.

Important Notes

  • “Processing time” refers to the period required to verify, prepare, and dispatch an order after payment has been successfully confirmed.
  • Orders placed outside of business hours, on weekends, or on public holidays will be processed on the next business day.
  • Once an order has been dispatched, a shipping confirmation email with tracking information will be sent to the customer.
  • We do not process or ship orders on weekends or public holidays.

Free Shipping Policy

We offer free standard shipping on all orders within the United States. Orders are processed within 1–2 business days, followed by an estimated transit time of 3–5 business days. The total estimated delivery timeframe from order confirmation to delivery is 4–7 business days. These timeframes are estimates and are not guaranteed.

Free Shipping for all orders:

  • Rate Name: Economy (Free Shipping)
  • Order Processing Time: 1 to 2 Business Days (Monday through Friday)
  • Transit Time: 3 to 5 Business Days (Monday through Friday)
  • Total Delivery Time: 4 to 7 Business Days (Monday through Friday)
  • Price: Free

Order Cut-Off Time

Orders must be placed before 5:00 PM EST to be eligible for processing on the same business day. Orders placed after this time will be processed on the next business day.

Order Tracking

Upon shipment, customers will receive a confirmation email containing tracking details. Tracking information can be used to monitor the shipment status via the designated tracking page. For assistance, customers may contact support@movients.com. Customer support inquiries are typically responded to within 24 hours during business hours (9:00 AM to 5:00 PM EST).

Shipping Carrier Information

Orders are primarily shipped via UPS Freight or other equivalent carriers at our discretion.

Standard Free Shipping:

  • Orders are shipped directly to the delivery address provided at checkout.
  • Delivery timelines are estimates provided by the carrier and may vary based on location, carrier operations, and external conditions.

Shipping Restrictions

Continental U.S: Shipping services are available within the continental United States.
Alaska & Hawaii: Shipping may be available to Alaska and Hawaii; additional charges may apply and will be displayed at checkout where applicable.
International Shipping: We currently do not offer international shipping services.
PO Boxes: We do not ship to PO Box addresses.
Delivery Delays: We are not responsible for delays caused by carriers, weather conditions, natural disasters, or other circumstances beyond our control.

Questions About Shipping Policy

How can I update the shipping address?

Address changes must be requested within 24 hours of placing the order. Once an order has been processed or shipped, modifications to the delivery address cannot be guaranteed. Customers should contact support@movients.com for assistance. Requests are handled within 24 hours during business hours (9:00 AM to 5:00 PM EST).

Can I cancel my order if I change my mind?

Order cancellation requests must be submitted before the order has been processed or shipped. Approved cancellations will be refunded in full. Once an order has been dispatched, it is no longer eligible for cancellation.

For additional assistance, please contact support@movients.com. Responses are typically provided within 24 hours during business hours (9:00 AM to 5:00 PM EST).

What should I do if my order arrives damaged?

If a package arrives visibly damaged, customers are advised to refuse delivery where possible and contact customer support immediately. If damage is discovered after delivery, customers must notify us promptly. All damage-related claims are subject to review in accordance with our return and refund policy.

What if my order gets lost in the mail?

If an order has not been delivered within the estimated timeframe of 4–7 business days, customers should contact us for assistance. We will initiate an investigation with the carrier.
If a shipment is confirmed as lost and the delivery address provided was accurate, a replacement order will be issued at no additional cost.

Please note: We are not liable for orders delivered to incorrect addresses provided by the customer at checkout.

Questions about our shipping policy?

For further inquiries, customers may contact us. We aim to respond within 24 hours during business hours (9:00 AM to 5:00 PM EST).

Movients

Open Monday–Friday

9:00 AM – 5:00 PM EST

Company Name: NIRMO LLC

EIN: 30-1455032

Email us: support@movients.com

Call us at: +1 860 207 8568

Address: 447 Wethersfield Ave, Hartford, CT 06114, United States