FAQs
FREQUENTLY ASKED QUESTIONS (FAQS)
Welcome to the Movients FAQ page. Here you will find answers to common questions about placing orders, payments, shipping, returns, and customer support. If you need further assistance, please reach out to us directly.
1. GENERAL QUESTIONS
What is Movients?
Movients is an e-commerce store operated by NIRMO LLC, dedicated to providing high-quality products and a smooth shopping experience for our customers.
How can I contact customer support?
You can contact us via email at support@movients.com or call us at +1 860-207-8568. Our business hours are Monday to Friday, 9:00 AM – 5:00 PM EST. We aim to respond to all inquiries within 24 hours during business hours.
2. ORDERS & PAYMENTS
How do I place an order?
Select the item you wish to purchase, add it to your shopping cart, and click "Secure Checkout" in the top right corner. You can complete your order as a guest without creating an account.
What payment methods do you accept?
We process all transactions in USD ($) and accept major payment methods, including Visa and Mastercard, processed securely via Shopify Payments.
Is my payment secure?
Yes. Our website uses 128-bit SSL encryption to protect your payment details. Movients does not store your credit card information after your order is finalized.
Can I change or cancel my order?
Order modification or cancellation requests must be submitted as soon as possible. Once an order has been processed or transferred to the carrier, we are unable to make changes or cancel the shipment.
3. SHIPPING & DELIVERY
Where do you ship?
We ship exclusively to addresses within the United States. We do not offer international shipping at this time.
How long does order processing take?
Orders are typically processed and prepared for dispatch within 1 to 3 business days (Monday through Friday, excluding weekends and holidays).
How do I track my order?
Once your order ships, we will send a confirmation email containing your tracking details so you can monitor your delivery in real time.
4. RETURNS & REFUNDS
What is your return policy?
We accept returns on eligible items in their original, unused condition within our specified return window. Please review our full Return Policy on our website for complete guidelines.
What if my item arrives damaged or defective?
If your package arrives damaged or defective, please contact our support team immediately at support@movients.com with photos of the item and packaging so we can resolve the issue promptly.
5. CONTACT INFORMATION
If you have any further questions, please feel free to reach out to our team:
DBA: Movients
Company: NIRMO LLC
EIN: 30-1455032
Email: support@movients.com
Call us at: +1 860-207-8568
Address: 447 Wethersfield Ave, Hartford, CT 06114, United States
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST