Privacy policy
At Movients, your privacy is important to us. We are committed to protecting your personal information and maintaining transparency about how it is collected, used, and shared. This Privacy Policy explains what data we collect, how we use it, and your rights.
Information we collect
We collect personal information to operate our business, fulfil orders, and improve your experience. “Personal information” refers to any data that can identify an individual directly or indirectly.
Device information
Purpose: To maintain website functionality, improve performance, and analyse user behavior.
Collected automatically through cookies, log files, web beacons, tags, and pixels.
Shared with: Shopify and analytics providers.
Includes: Browser type, IP address, time zone, cookie identifiers, pages visited, referring URLs, and interaction data.
Order information
Purpose: To process transactions, arrange shipping, and provide customer support.
Collected from: Information provided by you during checkout.
Shared with: Payment processors, shipping partners, and Shopify.
Includes: Name, billing and shipping address, email address, phone number, and payment details.
Customer support information
Purpose: To respond to inquiries and resolve issues.
Collected from: Direct communication with you.
Shared with: Internal team and relevant service providers where necessary.
Minors
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If such data is identified, it will be deleted promptly upon notification.
Legal basis for processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal information under the following legal bases:
- Contractual necessity: To fulfil orders and provide requested services
- Legitimate interests: To improve our services, prevent fraud, and maintain security
- Legal obligations: To comply with applicable laws and regulations
- Consent: For marketing communications and non-essential cookies, where required
Sharing your information
We may share your personal information with trusted third parties to operate our business, including:
- Shopify (eCommerce platform and hosting)
- Payment processors (for secure transaction handling)
- Shipping carriers (for order delivery)
- Analytics and marketing providers
We may also disclose personal information if required to comply with legal obligations, enforce our policies, or protect our rights.
Targeted advertising & analytics
We may use your information for marketing and analytics purposes, including:
- Google Analytics
- Advertising partners that use cookies and tracking technologies
- Shopify Audiences (for anonymised audience targeting)
These tools help us understand user behaviour and deliver relevant advertisements.
How we use your information
We use your personal information to:
- Process and fulfil orders
- Manage payments, shipping, and delivery
- Communicate with you regarding orders, updates, or promotions
- Detect and prevent fraudulent transactions
- Improve website functionality and customer experience
Data retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting obligations. When data is no longer required, it is securely deleted or anonymised.
Your rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request data portability
California residents may also request disclosure of data sharing practices and request deletion under CCPA.
To exercise your rights, please contact us using the details below.
Cookies
We use cookies and similar technologies to improve your browsing experience and analyse website performance.
Cookies may:
- Store user preferences
- Enable essential website functions
- Support analytics and marketing efforts
You can control cookies through your browser settings. Disabling cookies may impact certain features of the website.
Cookie categories
We use the following types of cookies:
- Essential cookies: Required for website functionality (e.g., checkout, security)
- Performance cookies: Help us analyse website usage
- Marketing cookies: Used to deliver relevant advertisements
Cookie duration
Cookies may be session-based (deleted when the browser is closed) or persistent (stored for a defined period, typically ranging from 30 minutes to 2 years).
Do not track
Our website does not respond to “Do Not Track” signals from browsers.
Policy updates
We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. Updates will be posted on this page with an updated effective date where applicable.
Questions or complaints?
If you have questions about this Privacy Policy or how your personal data is handled, please contact us using the details below. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
We aim to respond within 24 hours during business hours (9:00 am to 5:00 pm est).
Thank you for choosing Movients. We are committed to protecting your privacy and providing a secure and transparent experience.
Contact
Open Monday–Friday
9:00 am to 5:00 pm EST
Company name: NIRMO LLC
EIN: 30-1455032
Email: support@movients.com
Call us at: +1 860 207 8568